Your Purify Experience

During Your Session

• Continue to drink plenty of water! You are welcome to bring water ONLY into the sauna in a closed container, but please do not get water near any of the sauna’s heaters.
• Our saunas are at a recommended temp of 140, and if the sauna becomes too stuffy, you may lower the temperature or open the door for a minute to let some fresh air inside.
• You may notice that you don’t sweat as much or as quickly during your first 1-2 sauna sessions. This is normal for many people, and because our saunas are heating your body directly, and raising your core temperature 2-3 degrees, rather than simply heating your skin with hot air. This is the difference between infrared and a traditional sauna. As your body becomes more accustomed to raising your core temperature on a regular basis, your sweat will become more excessive and start sooner into your session.
• Bring a book or journal, practice meditation, or stretch! And please bring headphones if listening to electronic devices.
• If you choose to use electronic devices or cell phones in the sauna, please keep in mind that we do not allow sound or music to be played without headphones, as a courtesy to others. 
• Purify is a place of quiet and relaxation. Please be mindful of others. If you have chosen to sauna with another person, please keep conversations and music to a considerate volume.
• Using electronics is at your discretion, and please keep the high temperature in mind and remove electronics if they begin to overheat.
• Our sauna etiquette are rules and suggestions that were created with your safety and experience in mind. Questions? Visit the front desk and our team will be happy to help!

No Show/Late Cancellation Policy

At Purify, we understand that life happens and sometimes you may need to cancel or reschedule your appointment. If you are unable to keep your appointment, let us know with at least 4 hours notice. You can cancel appointments by accessing your account online through MindBody, or by giving us a call.

• Please be courteous and cancel your appointment with at least a 4-hour notice. When you do not call to cancel an appointment, you may be preventing another client from getting a much needed infrared session.
• Failure to cancel or reschedule your appointment with 4-hours’ notice will result in a $15 no-show/late cancellation fee.
• To ensure that each client is given the proper amount of time allotted for their session, please arrive on time and ready for your session.  Late arrivals will be given the option to shorten the length of their session if needed, or we may have to late-cancel your appointment and reschedule if there is someone booked after you. 
• A valid credit card will be required to reserve your appointment.  This credit card will only be charged in the event of a late cancellation or no-show.

We value each and every one of our customers and appreciate your support in working with us as we improve our processes to better serve each and every one of you! Please understand it is not our intention to penalize our valued clientele, but rather to run a more efficient system and serve you best.